Conflict Management Program
Develop your team members’ skills to manage conflicts and improve communication between them.
This will lead to a SAFE and ENGAGING work environment, IMPROVED WORK RELATIONSHIPS and COLLABORATION.
This program is available in English, online, for companies worldwide and in Romanian language, either online or in-person, for companies from Romania.
”In a conflict, being willing to change allows you to move from a point a view to a viewing point — a higher, more expansive place, from which you can see both sides.” Thomas Crum
When To Choose The Conflict Management Program
- When you want to develop the communication skills of your team and their abilities to manage conflicts.
- If your team is in one of the following situations
- Your team members frequently disagree
- Their disagreements affect their motivation and their focus on the work activities
- Conflicts have a negative impact on their performance
- Your team members’ conflicts produce a stressful working environment
- Conflicts harm employee retention rate
Program Steps
1. Identifying the conflict styles practiced by your team members. How to choose the right style of managing the conflict.
2. Acknowledging the defence mechanisms that can interfere in conflicts. How these can be eliminated to unlock the conflicts.
3. Methods of conflict prevention and mitigation. What behaviours have to be avoided during conflicts, how to use criticism positively and how to actively listen.
4. Conflict resolution methods.
5. Organizing and conducting conflict resolution meetings by a third party.
Program Benefits
- Avoiding situations that generate resentment or desire for revenge
- Reducing the stress generated during conflicts
- Maintaining functional/harmonious relations between the parties involved
- Finding creative solutions, beneficial for both parties involved in the conflict
- Accuracy in perceiving conflictual situations
- Personnel development and self-knowledge improvement
- Empowering employees to improve their work relationships
Work Methods & Tools
- Workshops & Training
- Questionnaire and practical exercise applied during the workshops and training time
- The program can be online or face-to-face
Program Duration
- Depends on the number of employees. It can extend to one month.